Free Shipping On Orders Over NZ$99

Contact Us

LoveSilk is online-based, which allows us to be cost-effective and offer premium-quality silk products at affordable prices. We process orders and send out packages from our warehouse in Onehunga, Auckland. Please note that we do not offer in-store shopping.

If you have any questions about your order, can't find what you are looking for, or if you need something urgently, you may contact our friendly customer service team by

1. Text message or call us at +64 21 0823 1343 
2. Dropping a message via our live chat during operating hours
3. Via email at
4. Using the contact form below

Our dedicated Customer Service Team are available:

  • Monday - Friday: 9am -6pm
  • Saturday: 9am - 5pm

We kindly ask you to please contact us just once to reduce further volumes causing a delay with response.