We ship out your order the next day after you've placed your order. We use Aramex or Courierpost shipping services. For most cities in NZ, delivery takes 1-3 days. For rural areas, delivery usually takes 2-4 days. For orders placed after 9am on Friday, packages will be shipped out on the following Monday morning.
We provide 30-day worry-free money back guarantee should you not happy with our product. If you want to exchange or return an item, please reach out to our customer service team first.
Items that have been used are not eligible to return.
Mulberry Park Silks pillowcases and products are machine washable. You'll find that silk is actually quite simple to care for, and requires only a bit of extra attention. Silk should always be laundered separately in a SILK-ONLY LOAD. All silk items should be washed in mesh laundry bags using a gentle detergent specially formulated for silk. You can line dry your sheets outside or hang indoors but in either case, keep them OUT OF DIRECT SUNLIGHT. We don’t recommend putting sheets in the dryer; if you must do so, use only the “air” setting for only a short time period. Closely following these care instructions will help keep your pillowcases beautiful and luxurious for years to come.
We recommend using a detergent specially formulated for silk, like ECO STORE Wool & Delicates Silk Wash family of laundry detergents. which is gentle yet cleans effectively. Fine Silk and Wool Detergent can be used for machine washing, hand washing, and to pre-treat stains.
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