We ship out your order the next day after you've placed your order. We use Aramex or Courierpost shipping services. For most cities in NZ, delivery takes 1-3 days. For rural areas, delivery usually takes 2-4 days. For orders placed after 9am on Friday, packages will be shipped out on the following Monday morning.
We understand that finding the perfect fit is essential. Therefore, we offer a 30-day return and exchange policy for all unworn and unused items. Should you need to return or exchange your purchase, we kindly ask that you ensure the items are in their original, pristine condition – clean, free of any marks or stains. This policy is in place to ensure that every customer enjoys the highest quality of our products. Items that have been used are not eligible to return.
If you want to exchange or return an item, please reach out to our customer service team at support@lovesilk.co.nz
Silk pillowcases are an excellent investment in your health and overall wellness. But there is a wide variety of products out there in the market in terms of both quality and price. In fact, some items sold as "silk" are actually not even 100 percent silk! At Lovesilk, we believe in educating our clients, so they realize the value and quality our products deliver. In fact, we encourage you to do your research and are always pleased to answer your questions.
Momme is a weight measurement unit used for silk (similar to thread count for other fabrics). You will see momme abbreviated as MM or mm. Silk fabric less than 20 momme is considered lightweight, 20 to 28 momme is deemed medium-weight, and anything above that is considered heavyweight. LoveSilk's products are made of 19 momme, 22 momme silk 25 momme ,and 30 momme.
The silk quality is graded with A, B, or C, with Grade A being the best. Grade A silk is the highest quality long-strand silk from cocoons that are pearly white in color. It is very pure and can be unraveled to great lengths without breaking. Silk grades are also further differentiated by number, with 6A being the highest and most delicate. At Lovesilk, we only use Grade 6A 100 percent pure mulberry silk for our silk pillowcases, silk hair scrunchies, and various silk products.
Silk is protein-based and has unique properties that make it suitable for hair and skin. Silk fibers are coated with the protein sericin, which is naturally antibacterial, anti-fungal, and resistant to mites and mold. Also, silk contains 18 helpful amino acids that are often found in high-quality beauty products. Here are a few of the many hair and skin benefits of silk:
- Prevents hair tangles and bed head (saves time)
- Non-drying to hair and skin (doesn't robs your hair of essential moisture)
- Non-irritating to skin (by significantly reduces friction)
- Minimizes sleep wrinkles and sleep creases. It's hypoallergenic and all-natural
Mulberry silk comes from cocoons of a specific silkworm species -- Bombyx mori -- whose diet consists of leaves from the Mulberry tree. The environment of these silkworms is carefully controlled and monitored to allow the larvae to spin threads that are considered the best on Earth. These luxurious threads are finer, smoother and consistently colored than any other variety of silk. More than just beautiful, mulberry silk fibers are even stronger than steel fibers of the same diameter.
Waking with wrinkles from having facial skin bunched up on a cotton pillowcase is a common problem. Silk pillowcases minimize sleep wrinkles by reducing friction on delicate skin and helping skin retain its moisture.
Yes. Sometimes the terms “silk” and “satin” are misused interchangeably but they are very different. Sleeping on silk vs. satin sheets is an entirely different experience. Silk is a natural protein fiber while satin is synthetic and typically made of fibers such as nylon or polyester. Synthetic satin and natural silk also feel different; polyester satin is “slippery” while silk is softer in feel with reduced friction due to the charmeuse weave. Unlike synthetic fabrics, Silk is also temperature regulating, hypoallergenic, and resistant to mold, mildew, and dust mites.
Yes! Silk sheets, pillowcases, or accessories make a thoughtful gift that’s sure to be appreciated. Our site offers plenty of suggestions for spoiling the silk lover in your life, whether for a holiday,special occasion. A gift ofsilk pillowcasesis also a wonderful option for a bridal.
Silk has been a secret of beauty insiders for decades. But the word of silk’s many benefits to health, beauty, and overall wellnessis out, and silk has gone mainstream. It’s a hot topic in the media, which has given extensive coverage to the benefits of sleeping on silk. We are proud to have our silk products recognized for excellence.
As a protein-based fiber, silk doesn't burn the way cotton or synthetics do. Silk is naturally hypoallergenic and resistant to mold, mildew, fungus, and dust mites. Lovesilk uses only environmentally friendly dyes, and all products are Oeko-Tex® Standard 100 Certified
Silk is considered a better choice than cotton for many reasons. First, silk is protein-based and helps your hair and skin retain moisture. Cotton is plant-based and known to absorb moisture; this means your cotton pillowcase is actually a reverse conditioner for hair and pulls moisture from your skin! Compared to silk, cotton is also high in friction and can tug and pull at hair and skin, leaving you with tangles, frizz, and sleep wrinkles. Silk is naturally hypoallergenic and resistant to mold, mildew, fungus, and dust mites. Silk does not pick up as much pore-clogging bacteria as cotton does, making it a better option for acne or breakout-prone skin. Silk's smooth surface is also ideal for anyone with sensitive skin or skin conditions such as eczema or psoriasis.
The Oeko-Tex® Standard 100 was developed by European textile institutes committed to finding a way to reduce our environmental footprint. The Oeko-Tex® Standard 100 is a global testing and accreditation program that successfully sets the standards for the screening of harmful substances in consumer textiles. Textiles can only be certified if all components meet the requirements submitted. All of our Mulberry Silks products are Oeko-Tex® Standard 100 certified and have been tested and guaranteed to be free of all harmful substances, including toxins and irritants. This ensures that the silk products that you bring into your home are safe, natural and healthy.
Different from other fabrics, silk is a highly lustrous fiber. The shimmering appearance of silk is due to the triangular prism-like structure of the silk fiber, which allows silk cloth to refract incoming light at different angles, thus producing different colors. These make the surface shine and appear to change color as the angle of light on it changes. Put your silk product up to the light and see how it reflects differently to other silk products. So the color of the actual product you receive may look different under a different light.
We strive to display as accurately as possible the colors of our products that appear on the website. However the actual color will depend on your monitor, we cannot guarantee that your monitor’s display of any colors will be accurate.
Mulberry Park Silks pillowcases and products are machine washable. You'll find that silk is actually quite simple to care for, and requires only a bit of extra attention. Silk should always be laundered separately in a SILK-ONLY LOAD. All silk items should be washed in mesh laundry bags using a gentle detergent specially formulated for silk. You can line dry your sheets outside or hang indoors but in either case, keep them OUT OF DIRECT SUNLIGHT. We don’t recommend putting sheets in the dryer; if you must do so, use only the “air” setting for only a short time period. Closely following these care instructions will help keep your pillowcases beautiful and luxurious for years to come.
Silk is inherently a smooth and luxurious material, which can be a bit slippery. This is particularly true for high-quality silk, such as that used for Lovesilk pillowcases. While this smoothness is part of what makes silk so comfortable against the skin, it can also cause the pillowcase to move around more easily, especially if you use multiple pillows.
Here are a couple of suggestions to help reduce slipping:
Pillow Arrangement: Experiment with different pillow arrangements. You might find that placing a different pillow at the bottom or using only one pillow can make a significant difference.
Pillowcase Fit: Ensure that your pillowcase fits snugly on your pillow. A pillowcase that's too large for the pillow can contribute to slipping.
As silk pillowcases are used and washed over time, their surface tends to become less slippery compared to when they are brand new. This natural process may gradually reduce the slipping issue you're experiencing.
We recommend using a detergent specially formulated for silk, like ECO STORE Wool & Delicates Silk Wash family of laundry detergents. which is gentle yet cleans effectively. Fine Silk and Wool Detergent can be used for machine washing, hand washing, and to pre-treat stains.
It's highly recommended to use fine-mesh wash bags. These will help keep your silk from tearing, especially if your washing machine has a center agitator mechanism.
As a protein-based fiber, silk doesn’t burn the way cotton or synthetics do. Silk burns slowly is often self-extinguishing and gives out little or no smoke[ . Silk is also naturally hypoallergenic and resistant to mold, mildew, fungus and dust mites. This is particularly good for winter in New Zealand. Our Mulberry Silk Products use only environmentally friendly dyes and all products are Oeko-Tex® Standard 100 Certified
Chinese silk is of the absolute highest quality on earth. Many silk products listed from European countries are made of either raw silk from China loomed in other locations, or already loomed Chinese fabric that is then sewn into the finished product in that country. Silk was first discovered in China more than 4,000 years agoand is intimately intertwined with the political, cultural, and economic history of the region. Today, China builds on that legacy by producing nearly two-thirds of the 125,000 metric tons of silk produced around the globe.
