Shipping Policy

Free delivery on all New Zealand orders over $99 ! ($299 for International Orders)

New Zealand Overnight Courier Rates

• Non-rural area $5.99
• Rural Area: $7.99
• Free delivery for all orders of $99 or more (within NZ)
• Overseas order - subject to weight & size of order

Australia Standard delivery rates

• Economy Tracked 3-10 Working Days $13.99
• Courier Tracked, Signature Required, 3-6 Working Days $26.99
• Express, Tracked, Signature Required 2-5 Working Days $58.00
• Free Shipping (Courier 2-6 Working Days, Tracked, Signature Required) Order over  $299.00 

Lovesilk is committed to deliver your order as quickly as possible or to deliver your order at the most appropriate time in accordance with your special delivery instructions, so we have a few requests:

• Please ensure delivery details provided are correct. We assume no liability for wrong delivery if incomplete or incorrect details are provided. We will do everything we can to help solve any problems and to ensure your order is delivered smoothly.
  
  
• Please be aware that once your order has been uplifted by the Courier the delivery is controlled by them.  We shall assume no liability for any delivery delays caused by the 3rd party delivery services or any other entities responsible for the delivery. We will try our utmost to have your order available for delivery within the desired time-frame.
  
  
• Please note that the Courier can deliver to a Post Office Box address.
  
  
• Please contact us immediately should you experience any problems. Our Courier provides a Track & Trace service and we will supply this information should it be required.
  
  
• For orders placed after 10am on Friday, packages will be shipped on the following Monday morning as courier services don't pick up packages on Saturday and Sunday. 

In the absence of any special delivery instructions Lovesilk will arrange delivery or courier your purchases to the address you nominate in New Zealand. Usually the delivery time is within 3 – 7 working days of processing your payment (Subject to delays caused by factors beyond our control).

If for any reason part or all of your order is unavailable or temporarily out of stock you will be contacted before dispatch of any goods or before proceeding further with your order.

 We are committed to making your shopping experience as smooth as possible.